At Buffalo Tree Specialists, we are committed to protecting the privacy and personal information of every visitor, client, and user who interacts with our website and services. This Privacy Policy explains what information we collect, how we use it, who we share it with, and what rights you have regarding your personal data.

By using our website at www.buffalotreerspecialists.com, booking any of our tree care services, or submitting your information through any form on our site, you agree to the terms outlined in this Privacy Policy. If you do not agree with any part of this policy, please do not use our website or submit your personal information through any of our contact channels.

Last Updated: July 25, 2026

Who We Are

Business Name: Buffalo Tree Specialists
Address: 55 Gardeners Lane, Buffalo, NY 14201, USA
Phone: +1 716-707-1974
Email: buffalotreerspecialists@gmail.com
Website: www.buffalotreerspecialists.com

Buffalo Tree Specialists is the data controller responsible for your personal information collected through this website and through our service operations across Buffalo, NY and the surrounding areas.

What Information We Collect

We collect two types of information — information you provide to us directly and information collected automatically when you visit our website.

Information You Provide Directly:

• Full name
• Email address
• Phone number
• Property address or service location
• Details of your tree care inquiry or service request
• Marketing and communication consent preferences
• Any additional information you voluntarily include in contact forms or messages

Information Collected Automatically:

• IP address and approximate geographic location
• Browser type and version
• Device type and operating system
• Pages visited and time spent on each page
• Referring website or search engine
• Date and time of your visit
• Cookies and similar tracking technologies

How We Collect Your Information

We collect your personal information through the following channels:

• Contact and estimate request forms on our website
• Phone calls made to our business number
• Email correspondence sent directly to our team
• SMS and text message communications
• Social media platforms including Facebook and Instagram
• Cookies and analytics tools when you browse our website
• In-person consultations and on-site property assessments

How We Use Your Information

We use the personal information we collect for the following purposes:

• To respond to your tree care inquiries and estimate requests
• To schedule, confirm, and manage your service appointments
• To deliver the tree care services you have requested
• To send you service reminders, follow-up communications, and appointment confirmations
• To send marketing text messages and promotional updates where you have given your consent
• To improve the quality and performance of our website and services
• To comply with legal obligations and resolve any disputes
• To protect the security and integrity of our business operations
• To analyze website traffic and user behavior to enhance your browsing experience

SMS and Text Message Communications

By providing your phone number and checking the relevant consent box on our contact form, you agree to receive text messages from Buffalo Tree Specialists. We operate two separate SMS communication programs:

Marketing Text Messages:

If you opt in to marketing communications, you may receive text messages containing special offers, seasonal promotions, service discounts, and updates about our tree care services. Message frequency may vary. Message and data rates may apply. Reply HELP for assistance or STOP to opt out at any time.

Non-Marketing Text Messages:

If you opt in to non-marketing communications, you may receive text messages related to appointment confirmations, scheduling updates, service reminders, estimate follow-ups, and informational messages about your booked services. Message frequency may vary. Message and data rates may apply. Reply HELP for assistance or STOP to opt out at any time.

Opting out of SMS communications will not affect your ability to receive our tree care services.

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to improve your browsing experience and help us understand how visitors use our site. Cookies are small text files stored on your device when you visit a website.

We use the following types of cookies:

• Essential Cookies — Required for the website to function correctly. These cannot be disabled.
• Analytics Cookies — Help us understand how visitors interact with our website, which pages are most popular, and where visitors come from. We use this data to improve our website and content.
• Marketing Cookies — Used to deliver relevant advertisements and track the effectiveness of our marketing campaigns across platforms such as Google and Facebook.

You can control or disable cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of our website.

Who We Share Your Information With

We do not sell, rent, or trade your personal information to any third parties. However, we may share your information in the following limited circumstances:

• Service providers who assist us in operating our website, processing payments, or delivering our services — all of whom are contractually required to protect your data
• Google Analytics and similar analytics platforms to help us understand website usage and performance
• Email and SMS marketing platforms used to manage and deliver our communications where you have given consent
• Legal authorities if we are required to disclose information by law, court order, or regulatory requirement
• Business successors in the event of a merger, acquisition, or sale of our business assets

How Long We Keep Your Information

We retain your personal information only for as long as is necessary to fulfill the purposes outlined in this Privacy Policy or as required by applicable law.

• Inquiry and contact form data — retained for up to 2 years
• Customer service records — retained for up to 5 years
• Financial and transaction records — retained for up to 7 years as required by law
• Marketing consent records — retained until you withdraw your consent

Once your data is no longer needed, it is securely deleted or anonymized.

How We Protect Your Information

We take the security of your personal information seriously and implement a range of technical and organizational measures to protect it from unauthorized access, loss, misuse, or disclosure. These measures include:

• Secure HTTPS encryption on our website
• Password-protected internal systems and databases
• Restricted access to personal data on a need-to-know basis
• Regular security reviews and updates to our systems and procedures

While we take every reasonable precaution to protect your data, no method of transmission over the internet is completely secure. We cannot guarantee absolute security but are committed to doing everything reasonably possible to protect your information.

Your Privacy Rights

Depending on your location and applicable privacy laws, you may have the following rights regarding your personal information:

• Right to Access — Request a copy of the personal information we hold about you
• Right to Correction — Request that we correct any inaccurate or incomplete information
• Right to Deletion — Request that we delete your personal information where it is no longer necessary
• Right to Withdraw Consent — Withdraw your consent to marketing communications at any time
• Right to Object — Object to the processing of your personal information in certain circumstances
• Right to Data Portability — Request a copy of your data in a structured, machine-readable format

To exercise any of these rights, please contact us using the details provided above. We will respond to your request within 30 days.

Third-Party Website Links

Our website may contain links to third-party websites, social media platforms, and external resources. Please note that we are not responsible for the privacy practices or content of any third-party websites. We encourage you to read the privacy policies of any external sites you visit through links on our website.

Children’s Privacy

Our website and services are not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child under 13, please contact us immediately and we will take prompt steps to delete that information from our records.

Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our practices, services, or applicable legal requirements. When we make changes, we will update the “Last Updated” date at the top of this page. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

Your continued use of our website following any changes to this policy constitutes your acceptance of the updated terms.